HERRERA STILL, PLLC - POLICIES

Privacy Policy

At Herrera Still, PLLC, we respect your privacy and are committed to protecting the personal information you provide through our website, www.herrerastill.com . This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal information.

Information We Collect:

We may collect personal information that you voluntarily provide when you:

• Fill out a contact form 
• Request a consultation 
• Sign up for SMS/text communications 
• Call, email, or otherwise contact our office 
• Submit case-related information through our website 

This information may include:

• Full name 
• Email address 
• Phone number 
• Mailing address 
• Case details or legal matter information 
• Any other information you choose to provide 

We may also automatically collect limited technical information such as:

• IP address 
• Browser type 
• Device information 
• Website usage data through cookies and analytics tools

How We Use Personal Information

We use the information collected to:

• Respond to inquiries and consultation requests 
• Provide legal services 
• Communicate regarding your case or legal matter 
• Send appointment reminders and updates 
• Send SMS/text communications if you message our firm (opt-in) 
• Improve our website and client experience 
• Maintain business records and comply with legal obligations

Who We Share Personal Information With

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with:

• Service providers assisting with website hosting, communication systems, or business operations 
• Legal professionals involved in your matter 
• Government agencies or courts when required for legal representation 
• Law enforcement or regulatory authorities when required by law 

All third-party providers are expected to maintain appropriate confidentiality and security standards.

Cookies and Website Tracking

Our website may use cookies and analytics tools to improve user experience and understand website traffic.

You may disable cookies through your browser settings, though some features of the website may not function properly.

Contact Information:

Herrera Still, PLLC
Website: www.herrerastill.com

For privacy-related questions, please contact us through the website contact form or by phone listed on the website.

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SMS Communications Policy

 1. Information We Collect

• Personal Information: We collect information you provide directly to us, including your name, email address, phone number, company name, and job title when you submit forms on our website.
• Non-Personal Information: We automatically collect certain information when you visit our site, such as IP address, browser type, device information, and usage data.
• Cookies and Tracking: We use cookies to enhance your experience and analyze website traffic. You can manage cookie preferences through your browser settings.
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2. How We Use Your Information

We use the collected information to:

• Respond to inquiries and provide IT services.
• Send service-related communications and promotional messages (where consent is provided).
• Improve our website, services, and customer support.
• Maintain security and prevent fraudulent activity.
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3. SMS & Text Messaging Communications

Herrera Still, PLLC provides recurring text messaging programs. By providing your phone number and opting in, you agree to receive:

• Message Types: Appointment reminders, service updates, account notifications, and occasional promotional offers.
• Frequency: Message frequency varies based on your interactions with us.
• Costs: Message and data rates may apply.
• Opt-Out: You can cancel the SMS service at any time. Just text “STOP” to our number. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed.
• Help: For more information or assistance, text “HELP” or contact us at the info below.
• Carrier Liability: Carriers are not liable for delayed or undelivered messages.

4. Data Sharing Commitment (TCR & 10DLC Compliance)

Verification Note: Herrera Still, PLLC deeply values your privacy.

• We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.
• SMS Opt-In Data: Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
• Service provider access is granted strictly for operational purposes under bound confidentiality agreements.

5. Legal Disclosure

We may disclose your information if required to do so by law, regulation, or legal process (e.g., a court order or subpoena).

6. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as a business asset, subject to the protections of this Privacy Policy.

7. Security of Your Information

We implement industry-standard security measures to protect your data. However, please be aware that no method of transmission over the internet is 100% secure.

8. Your Rights and Choices

• Marketing Opt-Out: Unsubscribe from emails via the “unsubscribe” link or opt-out of SMS by replying STOP.
• Access & Deletion: You may request access to, correction of, or deletion of your personal information.
• Cookie Control: You may disable cookies in your browser, though some site features may be limited.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect information from children.

10. Contact Information

Herrera Still, PLLC Email: info@herrerastill.com
Phone: (865) 888-6224
Address: 1518 N. Broadway, Knoxville, TN 37917